Refund policy

We want you to love your Velara experience. If you're not completely satisfied, we offer a full money-back guarantee within 30 days of purchase — completely free of charge.

Free Returns Returning your item is simple and completely free. To start a return, please use the contact form on our Contact page with your order number and reason for return. Once your return is received and inspected, we will process your refund within 3–5 business days to your original payment method.

To be eligible for a return, your item must be unused and in its original packaging.

Faulty or Damaged Items If your item arrives faulty or damaged, we will offer you a full refund or exchange at absolutely no extra cost to you. Simply reach out via our Contact page with your order number and a photo of the fault, and we'll make it right straight away.

Designed in London. Your comfort is our priority.